Terms and Conditions

1. Preliminary provisions

Terms and conditions apply when using online stores www.ornatis.eu, company SAM s.r.o., Svobody 1538,  509 01 Nová Paka, IČ: 25929917, registered at the Regional Court in Hradec Králové under file number C 15371
These terms and conditions govern in accordance with the § 1751 odst. 1 zákona č. 89/2012 Sb., code of law,  mutual rights and obligations of the parties arising in connection with or under a purchase contract, concluded between a seller  and purchaser  through seller's online store. Online store is operated by the seller on website located on the Internet at www.ornatis.eu .

2. Purchase order and purchase contract

  1. Orders created via internet shop www.ornatis.eu are binding.By submitting an order the buyer confirms that he has read and agree withTerms and conditions and also with complaints procedure.

  2. The customer choose the goods and fill alll requested datas into order form and send the order.

  3. The seller confirm the purchase order with by e-mail on the e-mail adress which customer fill in the order form.The actual purchase contract is acceptance of the proposal to conclude a purchase contract by the seller. Acceptance of a shipment of goods from the seller to the buyer or  acceptance of proposal of contract from seller via e-mail or phone call.

  4. Annex confirmation of the order is valid terms and conditions and complaints procedure seller. The buyer needs a warranty period confirmation email store.

  5. Place of delivery is the address given by the buyer in the registration form.

  6. Information about the individual steps leading to the conclusion of the agreement are evident from these business conditions. The buyer always has the option before sending the order this check and correct it. Before the orderconfirmmation is the buyer informed about the total payment.

  7. Buyer has the right to cancel the order and  the contract before the goods wasn´t sent.Seller has to inform buyer about the shipment by mail or by phone call.

  8. All prices included action or discounts are valid till the product is on stock or the seller cancel the action or discount. Discounts, products in action, action offers or personal discounts is not possible to combinate or add.

  9. The contract is concluded in Czech language. The contract si possible to conclude also in other language in the casse that there are no barrier on the side of seller or buyer.

  10. Buyer agrees to the use of distance communication in concluding a purchase contract. Costs incurred by the buyer using a means of distance communication in connection with concluding a purchase contract (internet costs, phone cost) are paid by the buyer.

3. Withdrawal under § 1829, paragraph

The consumer has the right to withdraw from the contract without giving any reason within 14 days of receipt of goods.

To exercise the right of withdrawal, the consumer must, by its withdrawal thereof inform the seller, company SAM s.r.o., Svobody 1538, 509 01 Nová Paka, IČ: 25929917, registered at the regional court in Hradec Králové, file number C 15371.
The consumer may use the attached model form for withdrawal, but it is not his duty.

The form must be confirmed in writing or electronically and send it to the e-mail address info@ornatis.eu
If the consumer withdraws from the contract, the seller returns without undue delay all finances, within 14 days of withdrawal, included costs for delivery, that from him under the contract accepted. The consignment must be accompanied by all documents, including a copy of the invoice, or the formation of a contract must be credibly demonstrated. The seller returns  finances another way only when the buyer agrees and in the case that the buyer will not have next extra costs. In the case of withdraws or complaint the finances. In case of withdrawal or complaint, the funds received will be returned to the bank account. If the consumer has chosen a different, than cheapest way of delivery of goods, which the seller offer to the buyer, returns the seller to buyer the costs for delivery of goods in the value corresponding to the latest offered ways of delivery of goods. Seller is entitled to reimbursement for the cost of returning the goods.

In the case of withdraws from the purchase contract according to terms and conditions in the purchsse contract canceled. The goods has to be return to the seller till 14 days from the cancelation of contract to seller. If the buyer withdraws from the contract, buyer has to kepp all costs related to return the goods to seller also in the casse that there is not possiblity to send the goods back with using standard post way.

In the case of withdraws from the purchase contract according to terms and conditions the seller returns received finances to buyer till 14 days from the cancelation of the contract to buyer with the same way as was the finances was send from the buyer to seller. If the buyer withdraws from the purchase contract the seller is not obligatory to returns finances earlier than buyer returns the goods or render that the goods was already sent to the seller.

Claim for damages caused to the goods, can the seller unilaterally set off against započíst claims of the buyer to refund the purchase price.

Till the time receipt of goods by the buyer is the seller authorized to withdraws from the purchase contract at any time. In that case returns the seller to buyer the purchase price without undue delay on buyer´s bank account.

If it is to buyer together with the goods gives some present is the deed of gift between both parties concluded with resolute condition. In the case of withdraws from the contract from the buyer´s side the deed of gift is also not valid and buyer is obligatory to return the gift back to seller.

The consumer is not in accordance with § 1837 of the Civil Code of the Czech republic to withdraw from the contract:

  1. the provision of services if they were satisfied with his prior express consent before the deadline for withdrawal and seller before entering into a contract informed consumers, that in the case he has no right to withdrawal,
  2. delivery of goods or service, whose price depends on fluctuations of financial markets beyond the control of the seller and which may occur during the period for withdrawal,
  3. delivery of goods, subject to rapid deterioration, included goods which was after delivery irrecoverably mixed with other goods.
  4. Delivery of goods in closed packing, which buyer took out from the packing and from the hygienic reasons is not possible to return it back,
  5. Delivery of newspapers, periodic or magazines,
  6. Accomodation, transport, catering or using free time, if the seller this performance offer in specified dates,
  7. In the case of  selling the goods in the store without exists order from the internet shop,
  8. Delivery of digital contents, if was not delivered on the tangible bracket and was delivered with prior explicit consent of buyer before the  the deadline for withdrawal and seller before concluding the contract avise to buyer,  that in this case he has no right of withdrawal.  

Withdrawal from the contract should be sent to: SAM s.r.o., Svobody 1538, Nová Paka 509 01

On the same address is necessary to return the goods.

Seller reserves the right to cancel the order is determined by § 2006 - § 2009 Civil Code. In the event that this occurs, the seller will contact buyer immediately by the phone or with e-mail  in order to agree on further action.

4. Price of the goods

Prices are valid in the time of purchase order and are the total price, included VAT. The buyer has the possibility before making the order inform about the time for which is the offer valid on the e-mail address info@ornatis.eu.

5. Discounts and discounts coupon

Seller provide various types of discounts (loyalty, volume, etc.). Every discount has own rules for usages. In the case that discount or discount coupon will be applied contrary to the rules of the discounts or discounts coupon the seller has the right to apply such discounts or discount coupon refuse. In the case is the buyer informed and will be offered to him to make the order without the discounts or discount coupon. Every discount or discount coupon is possible to apply only onetime, unless expressly stated otherwise. In the case of multiple use of multiple seller has the right to refuse to recognize such a discount. If the discount applies purchaser, who is not the consumer and a It is a purchased gift vouchers seller has the right those applying discounts discount coupon refuse. In the event that the value of a gift voucher or discount coupon higher than the value of the entire purchase, unlike the new voucher or coupon converts the undrawn amount will not be reimbursed retroactively.

6. Delivery and costs of delivery

Delivery is done by Geis Ltd. The goods are delivered to the customer given address, about the expedition of goods is the customer informed by the e-mail and SMS. Delivery is done in working days during the standard working time. The consignment is possible to track on the websides of forwarder www.geis-group.cz after fill in the tracking number, which is mentioned in the e-mail. Before the delivery is the customer contacted by the forwarder by the phone

Transport prices

Prices are invoiced per each consignment according to bellows pricelist. Order higher than 2000,- CZK or 77,- € are the transport costs for free, rest of the world 1 000 €.

Parcel delivery – Price list for CZ:

Package maximal size 80x60x200 cm


Price for package         

0 - 50kg

90,00 CZK, 

Parcel delivery – Price list for SR:

Package maximal size 80x60x200 cm


Price for package         

0 - 50kg

180,00 CZK, 6,70 €

Parcel delivery – Price list for PL, GER:

Package maximal size 80x60x200 cm


Price for package         

0 - 50kg

200,00 CZK, 7,77 €

Parcel delivery – Price list for NL:

Package maximal size 80x60x200 cm


Price for package         

0 - 50kg

300,00 CZK, 10,99 €

Parcel delivery – Price list for GB:

Package maximal size 80x60x200 cm


Price for package         

0 - 50kg

520,00 CZK, 19,90 €





8. Delivery conditions

Ordered goods will be delivered normally within 48 hours anywhere in the Czech Republic, within 1-2 working days to Slovak republic and till 3 days to Netherlands. Weekend orders, or orders placed during the holidays are processed on the first working day after them. Information about the status of the warehouse with the goods offered will vary depending on the gradual sellout and is of a purely informative. In cases where the customer orders the goods listed as in stock and the retailer cannot physically have the stock available, we will contact our Customer Service Department.

The buyer, who is not the final consumer has the obligation to accept the ordered goods and to check the integrity of the packaging and whether the consignment does not show obvious signs of damage. In case of damage it is necessary to draw up a report with the transport company. If the customer finds damage or other discrepancies to the receipt of shipment, it shall immediately contact the service shop. If the buyer is a consumer, we also recommend the above procedure followed thereby avoiding possible complications. Unless the buyer is above procedure is not followed, in no way affect the right to lodge a complaint.

9. Rights of defective performance

The rights and obligations of the parties regarding the rights of defective performance is governed by generally binding regulations  (especially § 1914 až 1925, § 2099 až 2117 a § 2161 až 2174 Civil Code of Czech Republic).
The buyer has the right to subsequently arising defects, which the seller has caused a breach of its obligations.

If defective performance of delivered goods is the breach of contract, the buyer has the right to:

  1. removal of a defect by supplying the new things without defects  or delivery of missing parts of the goods,
  2. removal of defect by repairing the goods,
  3. adequate discouont for the purchase price,
  4. Withdrawal from the contract.

The buyer shall notify the seller, what right have chosen, when the defect notification or without undue delay after notification of defect. The option selected, the buyer cannot be changed without the consent of the seller, this is not valid when the buyer request the reparation of defect, which will prove to be unrecoverable. If the seller does not remove the defects within a reasonable period or notifies the buyer that the defects will not remove, the buyer may require reasonable discount on the purchase price instead of a the removal of defects, or he can withdraw from the contract.

If the purchaser exercised its right to reduce the purchase price or withdraws from the contract, the seller can deliver missing part. Other defective performance can the seller remove according his option, repair the goods or wit delivery of new goods. The option cannot caused inadequate costs to buyer.

If the seller does not remove the defect things on time or defect things refuses to remove, the buyer can request the discount from the purchase price or withdraw from the contract. The seller has to agree with the procedure.

The buyer can not withdraw from the contract or require the delivery of new things, if the matter cannot go back in that state, as was delivered.

This does not apply when:

  1. First status has changed as a result of inspections to detect defects stuff,
  2. used buyers thing before discovering defects,
  3. If the buyer impossibility of returning things unaltered acts or omissions
  4. If the buyer sold the thing before discovering defects, consumed it or change the goods in normal use, if it becomes so only partially, returns buyer to seller everething what is possible to return and give to the seller replacement till the sum in which he uses things from favor.

10. Complaints and warranty of goods

The warranty for all goods is 24 months. The warranty does not cover normal wear and tear use products. Warranty conditions, conflict with the contract, complaints procedure, exercise of rights and defective performance, regulates in detail the complaints procedure.

11. Sending terms and conditions and storing cookies

Buyer agrees to receive information related to goods, services or company of seller to electronic address of buyer and also agrees with sending of business information from seller to electronic address of buyer.

12. Privacy protection

Customer information is stored in compliance with applicable laws of the Czech Republic, especially the Law on Personal Data Protection n. 101/2000 Sb. subsequent amendments and regulations, means name, surname, phone number, e-mail and post address, indefinitely, or until written statement to remove them from our database. Buyer accepts the conclusion of the collection and processing of personal data in the database. Seller upon successful completion of the contract and until a written statement disagreeing. The buyer has the right to access your personal data, right to correct them, including other legal rights to such data. E-mail address can be changed only upon the written request sent message from the registration email address (for its verification). Personal data of customers are fully protected against abuse. Personal customer data supplier not give to any other person. Exceptions are the carriers, who are the customers' personal data transmitted to the minimum extent that is necessary for the delivery of goods. Individual contracts, following their closure operator archived, in electronic form. Company SAM s.r.o., It is led by the Office for Personal Data Protection under n. 00059866 / 001. Operator reserves the right to change or supplement business conditions.

13. Final Provisions

These terms and conditions apply as stated on the website of the seller, the day of sending electronic order buyer who is unqualified accepts.
In the event of changing business conditions can be obtained from the original terms and conditions applicable at the time the purchase agreement to the request sent to the info@ornatis.eu.
These terms and conditions and reclamation rules come into effect 8. 4. 2014. Changes in business conditions and complaints procedure are reserved.

Complaints Procedure

Conflict with the contract

In the event that the matter on receipt by the buyer is not in conformity with the contract, the buyer is entitled, the seller free of charge and without undue delay, put the product in accordance with the purchase agreement, according to the buyer with exchanging or repairing the goods; if it is no possible, buyer may request a reasonable discount on the price or cancel the contract.

This does not apply, if the buyer is before the takeover matters concerning conflict with the contract knew or conflict with the contract he has caused. Conflict with the contract, which will take effect within six months of receipt of the matter, is considered to be inconsistency in its takeover, if not in the nature of things or if it is proven otherwise.

Conflict with the contract means, that the sold that the thing sold has the quality and properties required by the contract, by the seller, producer or his representative described or based on them made advertising expected, or quality and properties for some of the same kind, that does not comply with the legislation.

Warranty period

The warranty period for all goods si 24 months. The guarantee does not apply to the following:

  1. goods damaged by inappropriate or improper handling
  2. goods damaged by natural elements
  3. goods damaged by normal wear and tear

The warranty period starts on receipt of goods by the customer, and this being further extended by the period, after which the goods were in warranty repair. If there is an exchange of goods begin a new warranty period of 24 months.

Complaints and its application

In the event that during the warranty period occurs defect, the buyer has, Depending on the nature of the defects in the application guarantees the following rights:

  1. removable defect, the right to free, fair and timely removal of defects, the right to exchange defective goods, if this is not due to the disproportionate nature of the defect and, if such a procedure is not possible, the right to a reasonable discount on the purchase price or the right to withdraw from the contract,
  2. case of removable defect preventing proper use of goods, case of removable defect Preventing proper use of goods
  3. in the case of removable defects occurring in greater numbers or repeatedly and preventing proper use of goods, the right to exchange defective goods or to withdraw from the contract,
  4. case of irreparable defects, that prevent the proper use of things and required to exchange things, the right to a reasonable discount on the purchase price or withdraw from the contract.

The buyer is obliged to check the delivered goods without undue delay inform the seller of defects found. Buyer can announce a legitimate claim one of the following options:

  1. on the e-mail address of seller info@ornatis.eu
  2. by the post on the post address of seller,
  3. by the phone on the phone n.: +420 731 516 630 nebo +420 737 229 185
  4. Fourth personal delivery to the address operator,

and then send or deliver the claimed goods if possible in their original packaging or a convenient carrying case, with a description of the problem and a copy of the sales receipt to the address of the operator:

SAM s.r.o., Svobody 1538, 509 01 Nová Paka, Česká republika

Complaints including defects will be resolved without undue delay, within 30 days of the claim, unless the seller and the buyer agrees otherwise. When the deadline for settling a claim the consumer has the same rights as if it were a removable defect.

Complaint report is sent to the customer by email or post within 3 days of receipt of the complaint.

In the case of a justified claim, the seller pays the minimum cost of sending the goods back. If the buyer chooses eg. More expensive courier service over regular mail or other cheapest option returns seller sum, the cheapest transport. In the case of unjustified complaints, the seller is required to issue written reasons for the refusal, while the consumer is not entitled to the reimbursement of costs associated with the settlement of claims and at the same time and the seller is not entitled to reimbursement of costs incurred on his side.